Cedar Underwriting Ltd is authorised and regulated by the Financial Conduct Authority - 785986

Cedar Underwriting Ltd is registered in England and Wales at First Floor Offices, Barberry House, 4 Harbour Buildings Waterfront West, Brierley Hill, DY5 1LN

Company No. 10786785

Copyright © 2018 Cedar

VAT registered No: 311 1007 83

First Floor Offices
Barberry House
4 Harbour Buildings Waterfront West
Brierley Hill
DY5 1LN

Terms & Conditions

​Privacy Policy

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cedarunderwriting.co.uk
hello@cedarunderwriting.co.uk

 

0800 612 0344

CONTACT US

Address
​Cedar Underwriting
First Floor Offices
Barberry House
4 Harbour Buildings
Waterfront West
Brierley Hill
DY5 1LN

 

Telephone
0800 612 0344

 

Email
hello@cedarunderwriting.co.uk

COMPLAINTS

We are committed to offering an excellent service to all of our customers however, sometimes things can go wrong. If you have a complaint, please let us know.  We want to learn and put things right.

How to make a complaint
We can look to resolve most issues straight away therefore in the first instance please get in touch with your Portfolio Underwriter or email us on us on complaints@cedarunderwriting.co.uk or if you prefer write to us using the address below:

First Floor Offices
Barberry House
4 Harbour Buildings
Waterfront West
Brierley Hill
DY5 1LN

Telephone: 0800 612 0344

To resolve your complaint, we will:

 

  • Ensure that the correct person or third party is dealing with this

  • Let you know what will happen next including timescales

  • Resolve your complaint as soon as possible

  • Give you regular updates


​Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints

Lloyd’s

One Lime Street

London
EC3M 7HA

Email: complaints@Lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: http://www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9 123 free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02 and their address is:

Financial Ombudsman

Service Exchange Tower

Harbour Exchange Square

London

E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.


You can access the ODR platform on http://ec.europa.eu/odr